At ShopBiz, your satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy below:

Eligibility for Return

You may request a return or exchange within 7 days of receiving your order if:

• The item is damaged or defective

• You received the wrong item

• The item is incomplete or missing parts

• The item is unused, in its original packaging, and in resellable condition

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Non-Returnable Items

The following items are not eligible for return:

• Worn or used items (e.g., shoes or clothes showing signs of wear)

• Items without original packaging or tags

• Clearance or final sale items

• Personal care or hygiene products (e.g., makeup, underwear, etc.)

• Customized or made-to-order items

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Return Process

1. Contact Us: Email us at support@shopbiz.com.ng or WhatsApp us with your order number, product name, and reason for return.

2. Approval: Our team will review your request and confirm whether the item is eligible for return.

3. Return Shipping: You may need to send the item back to our return address. In some cases, we may arrange pickup.

4. Inspection: Once we receive the item, it will be inspected before approval.

5. Refund or Exchange: If approved, we’ll process a refund or send you a replacement within 5–7 business days.

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Refund Method

Refunds will be issued to your original payment method (e.g., bank transfer, card payment). If you paid on delivery, we’ll request your account details to process the refund.

Who Pays for Return Shipping?

• If the fault is ours (wrong item, defective product, etc.), we’ll cover return shipping costs.

• If you change your mind or ordered the wrong item, you’ll be responsible for return shipping.

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Late or Missing Refunds

If you haven’t received your refund:

• Double-check your bank account

• Contact your bank or payment provider

• If the issue persists, reach out to us at support@shopbiz.com.ng

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Need Help?

We’re always here for you. If you have any questions or concerns about your order, reach out via:

• Email: support@shopbiz.com.ng

• Phone/WhatsApp: +2347038577655

• Live Chat: Available during business hours

Shop with confidence. Shop with ShopBiz.